travel agency
A business that arranges trips for customers, such as flights, accommodation, tours and insurance.
Definition
A travel agency researches, books and manages travel arrangements. Customers get advice, access to packages and help if plans change. Revenue may come from commissions paid by suppliers, service fees charged to customers, or markup on packages. In many countries, travel sellers must follow consumer protection rules, such as holding licenses or financial protection for package holidays. Ask what protection applies, what fees are charged and who helps if something goes wrong. Keep copies of every confirmation and the terms of the package, which speeds up any claim if a supplier fails or changes plans.
In a sentence
The travel agency booked flights, hotels and airport transfers.
We asked what financial protection applied to the package.
